You may return or exchange all mainline products ordered on Spallanzani Jewels within 14 days of receipt of the goods.
Spallanzan Jewels will not accept returned products that have been modified by external jewelers, worn, damaged, or returned without security tag or original paperwork and packaging. Please note, Spallanzani Jewels does not accept returns for items purchased through our Bespoke service. Please note that Spallanzani Jewels will not refund the original shipment cost to you unless the items in question have been deemed faulty or defective.
If you wish to return or exchange your purchase, please contact our Customer Service team who will assist you with your return.
Please find below more details about the return policy:
Email email@example.com notifying us of your intention to return or exchange your purchase.
Your exchange or refund via your original payment method will be processed upon receipt of the goods. You will receive a confirmation email once your refund is complete.
Please note that Spallanzani Jewels is not liable for lost or delayed packages. You may not use your own courier to ship back returns, and doing so will result in a refund request being voided. We cannot be liable for any import duty resulting from incorrect return of purchases.
Please direct all claims regarding faulty or defective items to our Customer Service team and we will respond to you by email within one working day.
Should you require any further information, please contact us at firstname.lastname@example.org or by phone at +39 02.92863746 from Monday to Friday between 10.00 am and 7.00 pm CEST.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
Via Montenapoleone, 23 - 20121
To return your product, you should mail your product to:
Via Montenapoleone, 23 - 20121
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 600€ (700$), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.